Clear answers before you order.
Warehouse photos, shipping estimates and returns are easier to understand when each claim is separated from assumptions.
Is this the official PikoBuy website?
No. This is an independent product-research and shopping-guide website. It is not owned by, operated by or formally affiliated with PikoBuy.
What is a PikoBuy spreadsheet?
It is a browsable collection of product finds organised by category. A listing is a starting point for research, not proof of quality, availability or seller performance.
What happens after an item reaches the warehouse?
PikoBuy’s official beginner guide says the warehouse checks the item in, takes photos and looks for defects. You should review the available images before creating an international parcel.
How is international shipping estimated?
PikoBuy’s estimator asks for destination country or region, product type, weight, length, width and height. The final route options and charges should be checked at parcel submission.
Can every item be returned?
No. Eligibility depends on seller rules, the item’s condition, category and timing. PikoBuy’s published policy describes a five-day warehouse request window for eligible products and lists excluded categories.
Does a QC photo guarantee product quality?
No. Photos can help spot visible issues, but they cannot prove material composition, long-term durability or exact fit. Use them as one part of a broader listing and seller review.
Which Chinese marketplaces can be used with PikoBuy?
PikoBuy’s published beginner guide names Taobao, Tmall, 1688, Weidian and Yupoo. It says users can search by keyword or paste a product link before selecting the exact colour, size and quantity.
Why are there two separate payments?
The first payment is made when the product order is submitted. International shipping is selected and paid later, after the item reaches the warehouse and a parcel is created with current weight, dimensions and route options.
Can I request additional warehouse photos?
PikoBuy’s Shipping Policy says additional detailed photos may be purchased. The public policy does not state a permanent photo count, extra-photo price or video-inspection price, so check the live service screen before ordering.
How long do I have to request an eligible return?
PikoBuy’s Returns & Exchanges page describes a five-day window after an item becomes Warehoused, defined there as 120 hours beginning from the next hour after that status change. Seller participation, item condition and category rules still apply.
What can an unconditional return cost?
The published Returns & Exchanges page currently lists shipping to the seller, the seller’s original shipping cost and a 5 RMB service fee for an unconditional return. Verify the live order because seller rules and fees can change.
When should tracking information appear?
PikoBuy’s beginner guide says logistics information should be available within three days after shipment. International parcels can still have quiet periods between carrier, export, customs and local-delivery scans.